New rail ombudsman

20 July 2018

News that a rail ombudsman is to be appointed – to start in November – to deal with the soaring number of complaints about the privatised train operating companies brought a wry response from ASLEF, the train drivers’ union.

 

Mick Whelan, ASLEF’s general secretary, said: ‘It would be nice if staff and stakeholder organisations also had some place to go to highlight all the deficiencies, bad practices, and failures that impact across the rail industry.’

 

Passenger complaints have risen to more than half a million a year, which is why Rail Minister Jo Johnson made the announcement. The ombudsman will deal with complaints not satisfactorily resolved by the TOCs.

 

Mick added: ‘I welcome the announcement because an independent and effective ombudsman should help passengers get a better deal from the train companies. But those of us who work in the rail industry should also be able to bring up our concerns. Because the failed franchise system is not fit for purpose, and the train companies are more interested in making a private profit than providing a public service.’

 

Back »

By continuing to use the site, you agree to the use of cookies. You can change this and find out more by following this link