Quality assurance

Thompsons and ASLEF have worked together for many years to ensure members receive a first class legal service. That commitment remains paramount and, to that end, we constantly monitor and quality control the service.

 

Members using the service will be contacted to seek their views on the service. This process allows us to develop and improve the service to meet the needs of members and their families.

 

Where a member is not satisfied with the service, the Thompson's Trade Union Call Handling Centre (TUCH) may be contacted on 0808 100 8009. Beyond that, complaints may be directed to Steve Cottingham at Thompsons Solicitors, Congress House, Great Russell St, London WC1B 3LW, or the Union via the branch or info@aslef.org.uk

 

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