London Midland needs remedies

11 November 2009

The Department for Transport has instructed London Midland to submit an ‘action plan’ to improve its performance. ‘I don’t know how often the franchise system needs to be discredited before the government notices,’ says Keith Norman. ‘Passengers, workers and tax-payers are convinced franchises are failures. Only the government blindly keeps faith by a strategy of ignoring reality.’


London Midlands ‘Remedial Plan’ will include

  • providing an additional 450,000 low price tickets, with 50,000 available over the Christmas period
  • improvements to customer information systems
  • improved training, contingency planning, fleet performance and traincrew resources.
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