Worst rated Train Operator in the UK to be given contract extension by the DfT

12 September 2014

Govia, the company that run Southeastern, has been given a four year extension to run the franchise until June 2018 despite having the worst customer satisfaction ratings in the UK. The Department for Transport has directly awarded the franchise without any competition. Over the length of the contract Govia will receive a subsidy of £142 million.

This is the seventh directly awarded contract given to an operator since the West Coast refranchising debacle.

ASLEF’s General Secretary Mick Whelan commented, “We were told that privatisation would bring about improvements thanks to competition. We knew this was complete nonsense at the time and our subsequent experience has proven us right. The only small amount of competition in the industry is at the point of refranchising every ten to fifteen years. Now even this is being brushed aside. The salt in the wound is that this is the worst performing operator in the country when it comes to customer satisfaction.”

Govia, a joint venture of Go-Ahead and the Keolis who are owned by the French state railway,will also be taking over the Thameslink franchise at the end of this week.“Again on our railway we are seeing rewards for failure,” Mick added.

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