Train operators not delivering

18 February 2016

A survey from consumer organisation Which? has today highlighted the overcrowding, poor value for money and lack of cleanliness of many of Britain’s trains. The study found that Southeastern had the worst satisfied passengers closely followed by Govia Thameslink Railway.

ASLEF General Secretary Mick Whelan said ‘the findings published today show that the government’s claim to be putting passengers at the heart of its rail policy is an illusion. I’m afraid to say that passengers on a dirty, crowded and expensive train today will be on a dirty, crowded and even more expensive train in 5 years’ time.’

The Which? survey follows a House of Commons Public Accounts Committee report into rail franchising last week which stated that the Department for Transport ‘lacks a coherent strategic vision for the rail industry.’

Mick added ‘rail franchising is an idea whose time has come and is well and truly gone. Two weeks ago the DfT only got two bids for its South West trains operation. If the private transport companies don’t think it is worth their while any more when will the government see sense?’

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