Passenger satisfaction at lowest level for a decade

29 January 2019



Mick Whelan, general secretary of ASLEF, the train drivers’ union, has responded to a new report by Transport Focus which reveals that passenger satisfaction is at its lowest level for 10 years. Transport Focus’s latest National Rail Passenger Survey, published today [Tuesday 29 January] reports that overall satisfaction with Britain’s privatised train companies is 79%, the lowest level since 2008.


Mick said: ‘Privatisation has, demonstrably, failed to deliver. Fares have soared, rolling stock got older, and our trains are ever more crowded. No wonder passengers aren’t satisfied! The train companies want people to pay more for less – which is not a good offer.


‘Private companies like to talk about investment and risk. But there is no private investment – the money for investment comes from the taxpayer – and there is no risk because the companies hand back the keys when they can’t make the profits they want.


‘The truth is that the model is broken – that’s why Labour’s plan to bring our railways back into public ownership is so popular, even with Conservative voters. Even the train operating companies seem to agree, which is why so few of them are now bidding for franchises. It’s time for Chris Grayling to wake up and smell the coffee.’






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